Shunly Skin Care LLC (“Shunly,” “we,” “us”) respects your privacy. This policy explains what personal information we collect when you visit shunlyskincare.com, how we use it, and the choices you have.
Information We Collect
- Orders: your name, billing and shipping address, email, phone number, and the products you purchase. Payment card details are entered directly with our payment processor; we do not store your full card number.
- Accounts: if you create an account, your name, email, password, addresses, and order history.
- Contact form and email: your name, email, phone number, company name (optional), and your message.
- Automatically collected: your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
How We Use Your Information
- To process, ship, and track your orders, and to handle returns, exchanges, and refunds.
- To answer your questions and provide skincare and product support.
- To manage your account and send order-related emails.
- To protect our website against spam, fraud, and abuse.
- To understand how our website is used and improve it.
- To send promotional emails, only if you have chosen to receive them. You can unsubscribe at any time.
Who We Share Your Information With
We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed:
- Payment processors (such as PayPal) to process your payment securely.
- Shipping carriers (such as USPS and UPS) to deliver your order.
- Website hosting and software providers that operate our website and store.
- Cloudflare Turnstile, which checks our contact form for spam and bots.
- Legal requirements: when required by law or to protect our rights, customers, or website.
Cookies
Cookies are small files stored in your browser. We use them to keep items in your cart, keep you logged in, remember your preferences, and understand how our website is used. Login cookies last up to two weeks if you select “Remember Me.” You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work without them.
Embedded Content
Some pages may include content from other websites, such as videos or social media links. These websites may collect data about you as if you had visited them directly, under their own privacy policies.
How Long We Keep Your Information
We keep order information for as long as needed for accounting, tax, and legal purposes. Account information is kept until you ask us to delete your account. Contact form messages are kept as long as needed to respond to you and for our records.
Your Choices and Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to send you a copy of it. You can also update your account details at any time in My Account. We may keep certain information when required for legal, tax, or security reasons. Depending on where you live, you may have additional privacy rights under your state’s laws. To make a request, email betterskin@shunlyskincare.com.
How We Protect Your Information
Our website uses SSL encryption, and we follow generally accepted industry standards to protect your personal information. However, no method of transmission over the internet or of electronic storage is 100% secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you as required by law.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Shunly Skin Care LLC
3313 W Cherry Lane PMB 306
Meridian, ID 83642, United States
betterskin@shunlyskincare.com
Last updated: November 2026